FAQ – Harrow

What is your return policy?

We offer a 30-day return policy on all items. Products must be unused and in their original packaging.

How long does shipping take?

Shipping typically takes 6-12 business days. Express shipping options are available at checkout.

Do you ship to the U.S?

Yes. We currently only deliver to the U.S.

The estimated delivery time is:
Processing time: 1–3 working days (Monday–Friday)
Shipping time: 8–12 working days (Monday–Friday)
Total delivery time: approx. 9–15 working days from date of purchase.

Further details can be found in our Shipping Policy.

What payment methods do you accept?

We accept the following credit and debit cards:

American Express · Visa · Mastercard · Apple Pay · Google Pay · Maestro · Shop Pay

All prices and figures are listed in USD. Please read our Shipping Policy for more information.

How can I track my order?

Once your order ships, you'll receive a tracking number via email to monitor your delivery. You can track your order by clicking on the link provided in your shipping confirmation email.

Have your tracking number handy? Click here to track your order directly.

Can I modify my order after placing it?

Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.

Do you provide size information?

Yes. Each product page includes a detailed size chart. Still unsure? Feel free to reach out, we're happy to help.

What if my item arrives damaged?

If your order arrived damaged, please reach out to us within 7 days of delivery. Simply email info@byharrow.com with:

– Your order number
– Clear photos of the damage
– A short description of the issue

We'll make it right as quickly as possible. Thank you for being part of our Harrow community — your satisfaction matters to us.

Do you have a size guide?

Yes, detailed size guides are available on each product page to help you find the perfect fit. Still unsure? Feel free to reach out, we're happy to help.

Do you have any further questions?

If your question has not been answered above, our customer service team will be happy to help.

👉 Contact form: https://www.byharrow.com/pages/contact
👉 Email: info@byharrow.com
👉 Tel.: +1 (601) 617-1135

Our customer service responds within 12-24 hours on working days (Monday–Friday).