Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@byharrow.com
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@byharrow.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item arrived damaged or we sent the wrong item, return shipping costs are fully covered by us — we will provide a prepaid return label at no charge to you.
Return shipping costs
If you are returning an item because you are not satisfied, changed your mind, or ordered the wrong size, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@byharrow.com
Contact Information
Click here to contact us: Contact us
Tel.: +1 (601) 617-1135
📧 Email: info@byharrow.com
If you have any questions or need further assistance regarding your order or delivery, please reach out to our customer service team.
Company Information
Shop Name: Harrow
Company Name: D&L ECM LTD
Company Registration Number: 16795600
📧 Email: info@byharrow.com
Tel.: +1 (601) 617-1135
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday and Sunday: Closed
Our customer service team will usually get back to you within 12–24 hours on weekdays. Thank you for your patience!
Business address:
16 Latchmere Road, Manchester M14 6AL, United Kingdom
Warehouse address:
634 Canion St, Austin, TX 78752, USA